Pain and Rehabilitation Medicine
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For Patients
For Professionals
In This Section
Appointments

To Schedule or Cancel

Prescription Refills

Speaking with a Clinician

Your Office Visit

Fees, Payment & Insurance

Requesting Records

Feedback & Referrals


Helpful Resources


For Patients

Appointments: Pain and Rehabilitation Medicine

The following guidelines were designed to help you make the most of your visits to Pain and Rehabilitation Medicine.

To Schedule or Cancel an Appointment

Our office is open Monday–Friday 9:00 am–12:00 pm and 1:00 pm–4:00 pm. Please call us during those hours at 301.656.0220 to schedule or cancel appointments.

Our clinicians treat only one patient at a time. Your appointment represents time set aside especially for you.

All new patients will need to complete our Patient Questionnaire, a series of forms to help us determine the best diagnosis and treatment for you. Download the PDF of the questionnaire to fill out and bring with you for your appointment.

Please bring your calendar with you when you visit our office to schedule your next appointment. Alternatively, you may call during office hours and one of our receptionists will assist you.

If you find that you cannot keep your appointment, please cancel it at least 24 hours in advance. By doing so, you enable us to schedule another patient for that time. Failure to cancel with less than 24 hours notice, or "no-shows" may result in a cancellation charge of up to $100 per appointment. This charge must be paid in full prior to rescheduling.

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Refilling Your Prescriptions

Please call to request prescription refills during regular office hours. If you call before 11am, we can usually fill your prescriptions the same day. Calls for prescriptions received after 11am will be filled the next day and calls for prescriptions received during the weekend will be filled on Monday.

Narcotic prescriptions (including schedule IV drugs) are only filled when the office is open and will not be filled in the evenings or during the weekend. They must be picked up or mailed.

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Speaking with a Clinician

Our phones are busiest during the first and last hours of the business day, and you may be asked to hold for several minutes.

When you call to speak to a clinician, you may find that s/he is meeting with another patient and is not free to take your call. If it is not an emergency, our receptionist will gladly take a message. Please provide as many details as possible so that when your call is returned, the clinician will have all the appropriate information available. Since clinicians are not always free to return calls during the day, we ask for both day and evening phone numbers.

If you are calling about an emergency, your clinician will speak to you immediately. If you have an urgent problem and need to speak to a doctor after office hours, our answering service will contact the appropriate clinician, who will return your call. In a serious emergency, go to the nearest emergency room, and ask them to call your doctors.

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Your Office Visit

Location and directions »

Please arrive several minutes early for your appointment. When you do, please sign in and tell the receptionist who you have come to see. Be sure to bring all relevant medical records with you to your appointment, including x-rays, MRIs, and lab work. If your doctor prescribes tests for you, we can help you find a location convenient to you. Please see that the results are sent to our office.

All new patients will need to complete our Patient Questionnaire, a series of forms to help us determine the best diagnosis and treatment for you. Download the PDF (1.13 MB) of the questionnaire to fill out and bring with you for your appointment.

We cannot supervise young children while you are being seen by a clinician. Please arrange for their care during your appointment.

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Fees, Payment & Insurance

Our fees are based on the complexity of your problem and the time it takes to evaluate and treat it. We may charge for telephone consultations that take the place of office visits.

Pain and Rehabilitation Medicine does participate in Medicare and select Workers’ Compensation insurance companies. However, we do not participate with any HMO or PPO and as such Pain and Rehabilitation Medicine is an “out-of-plan” provider. While we have a “contract” with our patients, patients have “contracts” with their insurance carriers. You are responsible for any charge that your insurance company does not pay, as well as deductibles, co-insurance and non-covered services. At the time of the visit, we require full payment when services are rendered. We will provide you with all the necessary insurance forms for you to submit to your insurance carrier. In addition to cash and checks, we also accept MasterCard, Visa, Discover and American Express. As most insurance companies reimburse you well within thirty days, patients generally receive insurance payments before credit card payments are due. If you have questions about our fees or your bill, please speak with our Finance Department. This department is usually open daily until 3:30 pm.

A current insurance card is required at the time of service. Although we do not submit insurance claims, your insurance company may require copies of our evaluation and progress notes. We ask that you become aware of your insurance company’s policies regarding benefits, referrals and pre-authorizations.

Liability (accident cases): Regardless of any liability action, timely payment of bills remains your responsibility. Medical and financial information will be released upon request after a release-of-information form is signed.

Workers’ Compensation: You are responsible for providing accurate workers’ compensation information. Medical and financial information will be provided at your request after a release-of-information form is signed.

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Requesting Records

We are happy to send copies of records of your visit(s) to you or to other physicians. Please ask the receptionist for a "Request for Records" form and your request will be processed. There may be a charge for this. Allowable charges include $18.54 (an administrative fee), $.61 to photocopy each page, and postage.

Feedback & Referrals

As our patient, you are our first concern. We hope that you are satisfied with our care and that you feel that you are treated with kindness and with courtesy. Please let us know if we have treated you well. If you are not satisfied with our care, please let us know, so that we may correct any deficiencies that may have occurred. In addition, we always appreciate when our patients refer others to our office.

Thank you.

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4405 East West Hwy · Suite 502 · Bethesda, MD  20814 · USA
Questions? E-mail info@painpoints.com · Phone: 301.656.0220 · Fax: 301.654.0333